Returns and Exchange Policy

RETURNS AND EXCHANGE POLICY 

Please email info@maison-q.com for returns or exchange enquiries. Only items with tags still intact and items that are in an unwashed, unaltered and unworn condition will be accepted and delivered back within:

a) 7 days from arrival of package for local delivery

b) 14 days from arrival of package for overseas delivery.

if the size you want is not available, we are unable to issue a cash refund but are able to give you store credits instead. For example if the apparel you bought costs $100, we will issue you a store credit of $100. This has no expiry date. The customer may choose to switch to another design or choose to receive store credits. 

c) Exchanges can be done at our office during office hours from 11AM to 5PM. A prior appointment must be made to ensure that our team is able to help you with the exchange. 

d) If you prefer not to do the exchange in person, you can arrange for the item to be sent back to us via a tracked mail service, at your own expense. We will mail out the item to you once we receive the return. There will be a courier fee of $4.00.

 

SALE ITEMS

There are strictly no exchanges, no returns and no refunds for all sale items. All sales in this category are final. Please check the size carefully before purchasing sale items. 

 

CREDIT REFUND

• Refunds are only available in the form of a store credit and can be redeemed on the website www.maison-q.com only. This store credit will have no expiry date and will be at the value of items bought. Shipping fees are excluded.

• You will receive an email once your store credit has been updated. This email will contain a special code that you can use at check-out which will reflect the value of your store credit. 

• Shipping charges are non-refundable and will not be included in the store credit amount.

• Items that are damaged, washed or altered will  not be accepted and will be re-sent to the customer.

• For items with sizing options, please email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item's value. Please note that our working hours are working weekdays, Monday to Friday from 9:30am to 5:30pm. Any emails received outside these hours will be replied the next working day.

• We do not offer cash refunds.

 

Please email info@maison-q.com or WhatsApp +65 8356 9355 should you need further clarification. Thank you.