Returns & Exchange Policy
Please email info@maison-q.com for returns and exchange enquiries. Only items that are in an unwashed, unaltered and unworn condition will be accepted if delivered back within:
a) 7 days from arrival of package for local delivery
b) 14 days from arrival of package for overseas delivery.
Refunds will be in the form of store credit at the value of items bought. You will receive an email once your store credit has been updated. Shipping charges are non-refundable. Items that are damaged or altered may not be accepted and will be re-sent to the customer. Items damaged from Production will receive a full refund and will have to be assessed from the management first.
For items with sizing options, please email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item's value. Please note that our working hours are working weekdays, Monday to Friday from 9:30am to 5:30pm. Any emails received outside these hours will be replied the next working day.
Thank you.