RETURNS AND EXCHANGE POLICY AS OF APRIL 2020
Please email email@example.com for returns or exchange enquiries. Only items with tags still intact and items that are in an unwashed, unaltered and unworn condition will be accepted and delivered back within:
a) 7 days from arrival of package for local delivery
b) 14 days from arrival of package for overseas delivery.
if the size you want is not available, we are unable to issue a cash refund but are able to give you store credits instead. For example if the apparel you bought costs $100, we will issue you a store credit of $100. This has no expiry date. The customer may choose to switch to another design or choose to receive store credits.
- Refunds are only available in the form of a store credit and can be redeemed on the website www.maison-q.com only. This store credit will have no expiry date and will be at the value of items bought. Shipping fees are excluded.
- You will receive an email once your store credit has been updated. This email will contain a special code that you can use at check-out which will reflect the value of your store credit.
- Shipping charges are non-refundable and will not be included in the store credit amount.
- Items that are damaged, washed or altered will not be accepted and will be re-sent to the customer.
- For items with sizing options, please email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item's value. Please note that our working hours are working weekdays, Monday to Friday from 9:30am to 5:30pm. Any emails received outside these hours will be replied the next working day.
- We do not offer cash refunds.
Please email firstname.lastname@example.org or WhatsApp +65 9127 7935 should you need further clarification. Thank you.