Returns & Exchange Policy
Please email info@maison-q.com for returns and exchange enquiries. Only items that are in an unwashed, unaltered and unworn condition will be accepted if delivered back within:
a) 7 days from arrival of package for local delivery
b) 14 days from arrival of package for overseas delivery.
Please note that we will not
Refunds will be in the form of store credit at the value of items bought. You will receive an email once your store credit has been updated. Shipping charges are non-refundable. Items that are damaged or altered may not be accepted and will be re-sent to the customer. Items damaged from Production will receive a full refund and will have to be assessed by the management first.
For items with sizing options, please email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item's value. Please note that our working hours are working weekdays, Monday to Friday from 9:30am to 5:30pm. Any emails received outside these hours will be replied the next working day.
Exchanges can be done at our office at 80 Changi Road. We apologise that items bought online cannot be exchanged at retail counters.
Alternatively, the exchange can be done via mail. You are to send us back the item you wish to exchange at your own expense and once we receive this item, we will send you the correct piece via courier. There is a charge of SGD3.90 for this.
Please note that exchanges for the CNY collection can only strictly be made at our office located at 80 Changi Road (Joo Chiat) after 14 January 2019.
Thank you.