RETURNS AND EXCHANGE POLICY AS OF APRIL 2020
Please email info@maison-q.com for returns or exchange enquiries. Only items with tags still intact and items that are in an unwashed, unaltered and unworn condition will be accepted and delivered back within:
a) 7 days from arrival of package for local delivery
b) 14 days from arrival of package for overseas delivery.
EXCHANGES AS OF APRIL 2020
- The month of April & May 2020 is an extraordinary period for all of us here in Singapore. Due to the rulings to control the spread of the virus, customers will not be able to make exchanges at our office during this time frame.
- Instead, we will facilitate a personalised exchange session at your home. This is when we assign a delivery personnel to bring the required exchange piece (subject to availability) to your door.
- When he/she arrives, we would need you to try the piece as our personnel waits at the door. We would need you to confirm on the spot if the item is ok for you. You must return the item you do not need during this same session. We apologise that we are unable to let you hold on to the extra piece.
- For this period, this exchange service is complimentary. For clarifications, please email info@maison-q.com or WhatsApp +65 9127 7935.
- Please note that if the size you want is not available, we are unable to issue a cash refund but are able to give you store credits instead. For example if the apparel you bought costs $100, we will issue you a store credit of $100. This has no expiry date. The customer may choose to switch to another design or choose to receive store credits.
CREDIT REFUND
- Refunds are only available in the form of a store credit and can be redeemed on the website www.maison-q.com only. This store credit will have no expiry date and will be at the value of items bought. Shipping fees are excluded.
- You will receive an email once your store credit has been updated. This email will contain a special code that you can use at check-out which will reflect the value of your store credit.
- Shipping charges are non-refundable and will not be included in the store credit amount.
- Items that are damaged, washed or altered will not be accepted and will be re-sent to the customer.
- For items with sizing options, please email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item's value. Please note that our working hours are working weekdays, Monday to Friday from 9:30am to 5:30pm. Any emails received outside these hours will be replied the next working day.
- We do not offer cash refunds.
Please email info@maison-q.com or WhatsApp +65 9127 7935 should you need further clarification. Thank you.