RETURNS AND EXCHANGE POLICY AS OF APRIL 2020
Please email info@maison-q.com for returns or exchange enquiries. Only items with tags still intact and items that are in an unwashed, unaltered and unworn condition will be accepted and delivered back within:
a) 7 days from arrival of package for local delivery
b) 14 days from arrival of package for overseas delivery.
EXCHANGES AS OF APRIL 2020
- The month of April & May 2020 is an extraordinary period for all of us here in Singapore. Due to the rulings to control the spread of the virus, customers will not be able to make exchanges at our office during this time frame.
- Instead, we will facilitate a personalised exchange session at your home. This is when one person from our team brings the required exchange piece (subject to availability) to your door. You will have to confirm on the spot if the item is ok for you. There will be a fee of $15 for this service. For clarifications, please email info@maison-q.com or WhatsApp +65 9127 7935.
- Please note that if the size you want is not available, we are unable to issue a refund but are able to give you store credits instead. For example if the apparel you bought costs $100, we will issue you a store credit of $100. The customer may choose to switch to another design or choose to receive store credits. It has no expiry.
CREDIT REFUND
- Refunds are only available in the form of a store credit and can be redeemed on the website www.maison-q.com only. This store credit will have no expiry date and will be at the value of items bought. Shipping fees are excluded.
- You will receive an email once your store credit has been updated. This email will contain a special code that you can use at check-out which will reflect the value of your store credit.
- Shipping charges are non-refundable and will not be included in the store credit amount.
- Items that are damaged, washed or altered may not be accepted and will be re-sent to the customer.
- For items with sizing options, please email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item's value. Please note that our working hours are working weekdays, Monday to Friday from 9:30am to 5:30pm. Any emails received outside these hours will be replied the next working day.
- We do not offer cash refunds.
Please email info@maison-q.com or WhatsApp +65 9127 7935 should you need further clarification. Thank you.