RETURNS AND EXCHANGE POLICY
Please email firstname.lastname@example.org for returns or exchange enquiries. Only items with tags still intact and items that are in an unwashed, unaltered and unworn condition will be accepted and delivered back within:
a) 7 days from arrival of package for local delivery
b) 14 days from arrival of package for overseas delivery.
- All exchanges can be done at our office at 44 Kallang Place. We apologise that items bought online cannot be exchanged at our retail counters.
- We may be able to make special arrangements during festive season (CNY, Eid, Christmas) for exchanges to be done at a counter in Orchard Road . However, this requires prior confirmation and arrangement as we need to ensure that there is someone at the counter who is able to assist you. Email email@example.com for more details.
- If you have bought an item from one of our retailers, an exchange with us directly is possible provided that the item is available. Drop us an email firstname.lastname@example.org to check the item's availability.
- Alternatively, the exchange can be done via mail. You are to send us back the item you wish to exchange at your own expense and once we receive this item, we will send you the correct piece via courier. There is a charge of SGD5.00 for this.
- Exchanges are possible but are subjected to item availability. If the size is not available, we are unable to issue a refund but are able to give you store credits instead. The customer may choose to switch to another design or choose to receive store credits that will be issued without an expiration date.
- Refunds are only available in the form of a store credit and can be redeemed on the website www.maison-q.com only. This store credit will have no expiry date and will be at the value of items bought.
- You will receive an email once your store credit has been updated. This email will contain a special code that you can use at check-out which will reflect the value of your store credit.
- Shipping charges are non-refundable and will not be included in the store credit amount.
- Items that are damaged, washed or altered may not be accepted and will be re-sent to the customer.
- For items with sizing options, please email us to exchange the item to another size, subject to our stock availability. If we do not have the preferred size in stock, we will give you store credit of the item's value. Please note that our working hours are working weekdays, Monday to Friday from 9:30am to 5:30pm. Any emails received outside these hours will be replied the next working day.
- We do not offer cash refunds.
Please emaill email@example.com should you need further clarification. Thank you.